Terms & Conditions

Terms & Conditions

 

Warranty:

All products sold by Customadeonly.com are backed by our 30 days money back guarantee. All returned product will need to be original -unused condition.  Buyers are responsible for the return shipping charge. Original shipping fee is not refundable. No return request will be accepted after 30 days from the purchase date. 20% restocking fee will apply for any approved returns. 

Damage/lost claims:

If you have received a damage product, please contact our sales department to file for a damage claim. The claims must be filed within 24 hours from the time of delivery. We will provide return shipping label and ship out replacement units immediately. However, we will have to charge you for the replacement unit first and refund you immediately when the damage product is returned to our facility.  (We hate to do this, but there were customers who didn't return the damaged product as they promised to do so.)

Payment:

All payment must be prepaid. We accept Paypal and money order as our 2 forms of payment.  We will only ship to the Paypal confirm address with Paypal payment. Please do not ask us why not...this is the only method to fight against fraudulent orders to protect both customers and us.

 

 

 

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